by Sam Klaidman | Feb 24, 2022 | Growth
Small and growing businesses frequently find themselves in a cash crunch. Companies are usually limited to a bank loan or an investor who will buy a piece of your business for the capital infusion to acquire more cash. But there is a third alternative – Revenue-based...
by Sam Klaidman | Jan 29, 2020 | Growth
What is Recurring Revenue? Unlike individual sales, recurring revenue offers predictable, consistent, and reliable revenue at specific, repeating intervals into the future that, while not necessarily guaranteed, come with a high degree of certainty. Here are four...
by Sam Klaidman | Dec 17, 2019 | Growth
The right-to-repair movement includes all the different ways equipment and consumer goods owners fight back against OEM’s aftermarket service policies that excessively burden their maintenance costs. In general, people do not connect right to repair with high...
by Sam Klaidman | Oct 29, 2019 | Growth
If I asked you, a senior service leader, if you talk to customers and prospects, you would no doubt answer with a loud and resounding “yes!” Then, if I asked why you talk to them, you’d probably give me one or more of these answers: They called me with a problem. I...
by Sam Klaidman | Aug 22, 2019 | Customer Value Creation
Nearly two years ago, I wrote a post called Creating Lasting Shareholder Value By Creating Customer Value. This was the opening paragraph: Are you responsible for maximizing or helping to maximize shareholder value? Are you tired of hit-or-miss actions and the annual...